Terms & Conditions

Last updated: July 3, 2025

Welcome to Letters to Grandma! Please read these Terms & Conditions (“Terms”) carefully before using our website or services.

1. Acceptance of Terms

By accessing or using Letters to Grandma, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our service.

2. Use of our service

• You may use our service only for personal, non-commercial purposes.
• You must be at least 16 years old to use our service.
• You agree not to misuse our service or assist anyone else in doing so.

3. Your content

You may upload or provide stories, photos, and other content. You retain ownership of your content, but you grant us a license to use it to operate and improve our service (for example, to format and print your letters).

You are responsible for the content you provide, ensuring that you have the rights to share it and that it does not violate any laws or the rights of others.

4. Payments

If you subscribe or purchase any services, you agree to pay the listed fees. Payments are processed by our secure payment provider. Subscription fees may auto-renew unless you cancel.

5. Termination

We may suspend or terminate your account if you violate these Terms. You may stop using our service at any time.

6. Disclaimers

Our service is provided “as is” without warranties of any kind. We do not guarantee that the service will be uninterrupted or error-free.

7. Limitation of liability

To the fullest extent permitted by law, Letters to Grandma shall not be liable for any indirect, incidental, or consequential damages arising from your use of our service.

8. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll notify you by email or through our service. By continuing to use our service after changes become effective, you accept the new Terms.

9. Governing law

These Terms are governed by the laws of the United States and the state of Minnesota, without regard to conflict of law principles.

10. Contact us

If you have any questions about these Terms, please contact us at: [email protected].

Thank you for trusting us with your family stories.
We’re honored to help you keep your loved ones connected.